Frequently Asked Questions
Everything you need to know about your car audio and auto electrical orders.
How long will it take for my order to be shipped?
Most orders are processed within 1-2 business days. Shipping times vary depending on your location, but standard delivery typically takes 3-7 business days across Australia.
Do you offer technical support for DIY installations?
Yes, we provide basic technical guidance for the products we sell. If you encounter issues during installation, our expert team is available via email or phone to assist you.
What is your return policy for faulty items?
All products are covered by manufacturer warranties. If an item is found to be defective, we will offer a repair, replacement, or refund in accordance with Australian Consumer Law.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to the courier's website.
Do you ship internationally or only within Australia?
Currently, we primarily ship within Australia and to New Zealand. For other international inquiries, please contact our customer service team for a custom shipping quote.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Zip Pay for your convenience.